This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit esquive.shop (the "Website") or place an order with us. We process personal data in accordance with the Swiss Federal Act on Data Protection (revFADP / nDSG) and, where it applies to customers in the EU/EEA, the EU General Data Protection Regulation (GDPR).

## 1. Data controller

The party responsible for processing your personal data is:

RÖSSLER PORZELLAN AG

Töpfereistrasse 24

3423 Ersigen

Switzerland

Email: esquive2026@outlook.com

For any questions about this policy or about how your data is handled, contact us at the email address above.

## 2. What personal data we collect

Depending on how you use the Website, we may collect:

•⁠ ⁠*Account and contact data:* name, billing and delivery address, email address, telephone number.

•⁠ ⁠*Order data:* the products you order, order history, customer and invoice numbers, correspondence with us.

•⁠ ⁠*Payment data:* the payment method used and the data needed to process payment. Card and account details are entered directly with our payment service providers; we do not store full card numbers ourselves.

•⁠ ⁠*Technical and usage data:* IP address, browser type, device information, pages visited, and similar data collected automatically when you use the Website.

•⁠ ⁠*Communications:* the content of messages you send us, and newsletter subscription status if you sign up.

## 3. Why we process your data, and on what basis

We process your data to:

•⁠ ⁠process and deliver your orders, manage payment, and provide customer service (necessary to perform our contract with you);

•⁠ ⁠verify shipping addresses and carry out credit and fraud checks (our legitimate interest in secure transactions);

•⁠ ⁠comply with legal obligations, including Swiss accounting, tax and VAT record-keeping requirements;

•⁠ ⁠operate, secure and improve the Website;

•⁠ ⁠send you our newsletter or marketing, where you have subscribed or where otherwise permitted (you can unsubscribe at any time).

Under the GDPR, where it applies, our legal bases are contract performance, our legitimate interests, your consent (for marketing and non-essential cookies), and compliance with legal obligations.

## 4. Cookies and analytics

The Website uses cookies and similar technologies. Essential cookies are required for the shop, cart and checkout to function.

Our Website is hosted on Squarespace, which sets the cookies necessary for the site to operate and provides us with aggregated analytics about visits through its built-in tools. We do not use any separate third-party analytics or advertising trackers.

You can manage or refuse non-essential cookies through the cookie banner on the Website or through your browser settings. Refusing non-essential cookies will not affect your ability to shop.

## 5. Who we share your data with

We do not sell your personal data, and we do not store it with anyone other than the providers below:

•⁠ ⁠*Squarespace*, our website hosting and e-commerce platform provider, which stores your account, order and Website usage data on our behalf;

•⁠ ⁠*Payment service providers*, which process and validate your payments;

•⁠ ⁠*Shipping providers* (including Swiss Post), which receive the name and delivery address needed to deliver your order;

•⁠ ⁠*Authorities, courts or advisors*, where we are legally required to disclose data.

These recipients may only process your data on our instructions or as required by law, and must protect it appropriately.

## 6. Transfers abroad

Some of our service providers — including Squarespace and certain payment providers — are based in the United States or other countries outside Switzerland and the EU/EEA. Where we transfer personal data to a country that does not offer an adequate level of data protection, we rely on appropriate safeguards, such as the European Commission's and the Swiss authorities' Standard Contractual Clauses, to protect your data.

## 7. How long we keep your data

We keep your personal data only as long as necessary for the purposes described above. Order, invoice and accounting records are retained for the period required by Swiss law (generally ten years). Account and marketing data are kept until you close your account or unsubscribe, after which they are deleted or anonymised, subject to any longer statutory retention obligations.

## 8. Data security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and disclosure. Please note that no transmission over the internet can be guaranteed to be completely secure.

## 9. Your rights

Subject to the applicable law, you have the right to:

•⁠ ⁠request access to the personal data we hold about you;

•⁠ ⁠have inaccurate data corrected and incomplete data completed;

•⁠ ⁠request deletion of your data;

•⁠ ⁠request restriction of, or object to, certain processing;

•⁠ ⁠withdraw consent at any time, where processing is based on consent (this does not affect processing already carried out);

•⁠ ⁠receive certain data in a portable format and, under the GDPR, have it transferred to another controller.

To exercise any of these rights, contact us at info@roesslerporzellan.ch. We may need to verify your identity before responding.

If you believe we have not handled your data lawfully, you may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch). Customers in the EU/EEA may also contact their local data protection authority.

## 10. Automated decision-making

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you. Fraud and credit checks may involve automated steps, but no decision is taken solely on that basis without human involvement.

## 11. Newsletter and marketing

If you subscribe to our newsletter, we use your email address to send you product news and offers. Every newsletter contains an unsubscribe link, and you can opt out at any time at no cost.

## 12. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on the Website, with the "last updated" date at the top reflecting the most recent change.

## 13. Contact

RÖSSLER PORZELLAN AG, Töpfereistrasse 24, 3423 Ersigen, Switzerland — esquive2026@outlook.com